1. Project cancellation
To request cancellation, email zaverse.co@gmail.com with your name, company, project and invoice details. A request is effective when acknowledged in writing by Zaverse.
2. Before production begins
If cancellation is requested before strategy, research, production, staffing or other substantive work begins, amounts paid may be eligible for refund, less any disclosed payment-processing fees and approved third-party costs already incurred.
3. After production begins
Once production or another agreed service phase has begun, deposits and payments allocated to completed or in-progress work are non-refundable. Approved third-party costs, licensed assets, contractor commitments and work already delivered are also non-refundable.
4. Eligible refunds
Where a refund is approved, it will be returned to the original payment method within 10 business days of written approval. Your bank or payment provider may require additional time to post the credit.
5. Returns
Because Zaverse sells customized digital services rather than physical goods, physical returns and shipping returns do not apply. Concerns about a deliverable should be raised during the review and revision process stated in the applicable agreement.
6. Service-specific agreements
If a signed proposal, statement of work or service agreement contains different refund or cancellation terms, that signed agreement controls for that project.
7. Contact
Questions and requests: zaverse.co@gmail.com.
Albuquerque, New Mexico 87110
United Stateszaverse.co@gmail.com